Terms of Use of kcno Terms and Conditions — Know it, understand it, play safe

Kcno (hereinafter referred to as the "Platform", "we", or "kcno") is an online gaming and betting platform operated for users in Bangladesh. These Terms and Conditions form a legally binding agreement between kcno and its users (hereinafter referred to as "members" or "you").

By registering on kcno or using any of its services, you confirm that you have read and agreed to be bound by these Terms and Conditions in full. kcno reserves the right to update these terms at any time, and your continued use of the platform after any changes constitutes acceptance of the revised terms.

These Terms and Conditions are written in Bengali, which is the authoritative version. kcno reserves the right to make the final interpretation of any clause.

The following eligibility criteria must be met to open an account with kcno:

• You must be at least 18 Years years of age. Providing a false date of birth during registration will result in permanent account closure and forfeiture of all balances.
• Each individual is only One Account manage your account. Creating multiple accounts using the same name, address, phone number, or payment method is strictly prohibited.
• All details provided at registration — including your name, date of birth, address, and phone number — must be accurate and truthful.
• As part of KYC (Know Your Customer) verification, you may be required to submit a copy of your National ID or passport.

Kcno reserves the right to reject any registration or request additional documents for verification. Transferring or selling an account to a third party is strictly prohibited.

The following rules apply to all financial transactions on kcno:

• Deposit: Deposits can be made via bKash, Nagad, Rocket, and other payment methods approved by kcno. The minimum deposit amount is ৳500.
• Withdrawal: The minimum withdrawal amount is ৳1,000. KYC verification must be completed before a withdrawal can be processed.
• Withdrawal processing typically takes 24 to 72 Business Hours Processing takes time. In urgent cases, delays may occur due to banking processing times.
• Deposits and withdrawals must be made through the same payment method — this is required to prevent money laundering.
• Kcno may investigate any suspicious transactions and place them on hold if necessary.

Kcno does not charge any additional fees on transactions. However, payment providers may apply their own charges, which are outside kcno's control.

The terms governing kcno bonuses and promotions are detailed below. Please read these conditions carefully before claiming any bonus:

• Welcome Bonus: The Welcome Bonus is available to new members only, once on their first deposit. A minimum deposit of ৳1,000 is required to qualify.
• Wagering Requirement: Bonus amounts generally require a wagering of 20x to 30x before withdrawal. Each offer's specific wagering conditions are stated separately.
• Claiming bonuses across multiple accounts from the same household or IP address is strictly prohibited and will be treated as fraud.
• Certain games cannot be played with bonus balance — a list of eligible games is provided with each bonus.
• Kcno reserves the right to modify, cancel, or withdraw any bonus or promotion at any time.

If bonus abuse is detected — including arbitrage betting, multiple accounts, or manipulative wagering — the full bonus amount and any associated winnings will be forfeited and the account may be permanently suspended.

The following rules apply to all betting and gaming activity on kcno:

• Once a bet is confirmed, it cannot be cancelled or amended — please verify all details carefully before placing your bet.
• If incorrect odds are displayed due to a technical error, kcno reserves the right to void the affected bets.
• Any bet suspected of being linked to match-fixing or any form of manipulation will be placed on hold.
• For live betting, some bets may be rejected due to network latency.
• Kcno's RNG (Random Number Generator) meets international standards and is regularly audited by independent third parties.

Sports Betting covers cricket, football, kabaddi, tennis, badminton, and more than 50 other sports. Each sport has its own set of rules, which can be found in the relevant section.

The following activities are strictly prohibited on kcno and will result in permanent account closure:

• Fraud & Deception: Creating an account with false information, impersonating another person, or attempting to manipulate the system.
• Money Laundering: Using kcno for money laundering purposes is strictly prohibited.
• Bots & Automation: Placing bets using automated software, bots, or scripts.
• Collusion: Attempting to influence game outcomes by colluding with other players.
• Chargeback: Attempting a chargeback through your bank or payment provider after a deposit has been made.
• Hacking: Attempting to gain unauthorized access to kcno's systems, databases, or other members' accounts.

Kcno takes the protection of your personal data seriously. Information collected at registration and through your use of the platform is used for the following purposes:

• Account Verification & Management
• Payment Processing
• Fraud Prevention & Security
• Compliance with Legal Obligations
• Customer Support

Kcno never sells your personal information to third parties. However, data may be shared when required by law or at the request of a regulatory authority. For more details, please refer to our Privacy Policy Read the page.

Kcno believes that gaming is a form of entertainment — not a source of income. We are committed to the mental and financial well-being of all our members and encourage responsible gaming.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you are willing to lose within a given period before you start playing.
• Session Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Temporarily deactivate your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you feel you may be developing a gambling addiction, you can request a long-term self-exclusion from your account at any time.

If you notice signs of a gambling problem, please reach out to our support team. For more information, visit our Responsible Gaming Visit the page.

Under the following circumstances, kcno may suspend or permanently close an account without prior notice:

• Violation of any clause in these Terms and Conditions will result in
• If evidence of fraud, deception, or illegal activity is found
• Failure to complete KYC verification or providing false information will result in
• Prolonged account inactivity (over 12 months)
• Court Order or Government Directive

You may request account closure at any time by contacting support. Any remaining balance will be returned via your verified withdrawal method before the account is closed, unless the balance has been forfeited due to a breach of our rules.

In the event of a dispute between kcno and a member, the following process will be followed:

1. Step 1: Submit your dispute in writing to the member support email. kcno will respond within 7 business days.
2. Step Two: If the issue is not resolved at the first step, it will be escalated to kcno's senior management and a final decision will be communicated within 14 business days.
3. Step 3: If both parties agree, disputes may be referred to a neutral third-party mediator.

For any questions regarding these Terms and Conditions, please contact us:

• Email: support@kcno.app
• Live Chat: Available 24/7 at kcno.app