Kcno's Privacy Policy — Your Data, Our Responsibility

Welcome to kcno's Privacy Policy. This document explains how kcno collects, uses, stores, and protects your personal information. kcno is a trusted online gaming and betting platform for users in Bangladesh, and we believe that respecting your privacy is a fundamental responsibility.

This Privacy Policy applies to all kcno services, the website (kcno.app), the mobile app, and all associated platforms. By using any kcno service, you confirm that you have read and agreed to this Privacy Policy.

We may update this policy from time to time. For any significant changes, we will notify you in advance by email or through the platform. The latest version of the policy will always be available on this page.

Kcno collects only the minimum data necessary to provide you with our services. Below is a detailed breakdown of the types of information we collect across different categories:

Kcno collects information in several ways. It's important that you have a clear understanding of each method:

• Directly Provided Information: Information you provide directly through registration forms, KYC verification, customer support contact, and surveys.
• Automatic Collection: When you browse kcno.app, certain information is collected automatically through cookies, log files, and web beacon technology — including your IP address, browser type, pages visited, and session duration.
• Payment Provider: When transacting via bKash, Nagad, or other approved payment methods, limited information is shared for transaction confirmation and fraud prevention.
• Third-Party Verification Services: As part of the KYC process, your information may be verified through identity verification services.

All data collection is conducted on the basis of your consent. By registering, you agree to the collection of your information as described in this policy.

Kcno uses your data only for specific, legitimate purposes. Below is a detailed breakdown of what data is used and why:

• Account Management: Identity information is used for registration, login verification, and securing your account.
• Financial Transactions: Financial data is used to process deposits and withdrawals and to prevent money laundering.
• Service Improvement: Behavioral data is analyzed to enhance your gaming experience and deliver personalized offers.
• Fraud Prevention: Technical data is used to detect unauthorized access, multi-accounting, and bonus abuse.
• Legal Obligation: Information is retained to meet regulatory requirements and to respond to legal disputes.
• Customer Support: Your data is used to resolve complaints and queries accurately and promptly.
• Marketing: With your consent, we may send you relevant promotions and offers. You can opt out at any time.

Kcno never sells or rents your personal information. However, limited data may be shared in the following specific circumstances:

• Payment Provider: Only the data necessary to process transactions is shared with bKash, Nagad, and other authorized payment services.
• KYC Service Provider: Relevant documents are shared with trusted third-party providers for identity verification purposes. These providers are contractually required to comply with kcno's strict privacy standards.
• Legal Authorities: Under Bangladeshi law, data may be disclosed in response to a court order, government directive, or a lawful request from law enforcement authorities.
• Anti-Fraud Service: Limited technical data may be shared with security partners to detect and prevent fraud.

All third-party service providers are bound by contract with kcno and may not use your data beyond kcno's instructions. Users will be notified in advance in the event of a business merger or acquisition.

Kcno uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. We use three types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: Helps us understand which pages on the website are visited most and where issues occur. This information is completely anonymous.
• Functionality Cookies: Used to remember your language preference, login details, and personalised settings.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain kcno services. kcno does not use any third-party advertising tracking cookies.

Kcno has implemented the highest technical and organizational measures to protect your data. Our security layers are described below:

• SSL/TLS Encryption: All communication between your browser and kcno's servers is secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data stored on our systems is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-step identity verification is available at login.
• Regular Security Audits: A dedicated third-party security team regularly conducts vulnerability assessments on our systems.
• Access Control: kcno staff can only access information that is necessary for their specific role.
• Data Backup: Regular encrypted backups ensure your data is never lost.

Please note that no technology on the internet is 100% secure. To help protect your account, always use a strong password and never share it with anyone.

As a kcno user, you have important rights over your personal data. We are fully committed to upholding these rights:

To exercise these rights, email us at support@kcno.app. kcno will respond to your request within 30 days.

Kcno does not store your data indefinitely. Specific retention periods apply to each type of information:

• Account Information: For as long as your account remains active. May be retained for up to 5 years after account closure to meet legal obligations.
• Financial Transaction Records: A minimum of 5 years' retention is mandatory under Bangladesh's financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming History: Full history for active accounts; 2 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Customer Support Contact: 3 years from the date of last contact.

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact us directly:

• Email: support@kcno.app
• Live Chat: Available 24/7 at kcno.app
• Response Time: Requests regarding personal information will be responded to within 30 days.

Our Data Protection Officer (DPO) is committed to addressing any privacy concerns you may have. We believe that transparency and accountability are the foundation of lasting, trustworthy relationships.